Service Manager

Come and make a real difference: we’re looking for a Service Manager to help make everyday remarkable for our friendly team in Rhondda Cynon Taf. 

We are dedicated to supporting those with learning disabilities to live a fulfilled and enriched life in the community, as a Service Manager, you can play a vital role in this. 

Role: Service Manager

Location: Rhondda Cynon Taf 

Hours: 37

Salary: £32,669pa and our sleep-in shifts at £60 per night and our travel expenses is paid 45p per mile 

Contract: Permanent

Click here to learn more about growing your career at Cartrefi Cymru. 

What you’ll be doing: 

As Service Manager you’ll be responsible for the day-to-day operation and management of four support services as well as proactively engaging with the continued development of the service. You’ll provide motivational leadership and direction to your team, enabling them to provide quality, person centred support to the people we support. You’ll enjoy building positive relationships with all stakeholders and put our vision and values into action.

You’ll carry out frequent reviews of the support requirements provided, including service delivery plans, support plans, progress log and risk assessments following the principles and practices of person-centred and relationship-centred Active Support. You’ll manage a team of support workers with responsibility for all aspects of team management and development as well as encouraging and coaching them to creatively problem solve and develop. 

Above all else your focus will be on achieving the highest levels of support and independence for the people we support to make everyday remarkable.

We’d love to hear from you if you have: 

• experience supporting people with learning difficulties in a social care setting
• Level 5 qualification in Health and Social Care (or actively working towards)
• a strong caring nature to support others to live an enriched life and fulfil their potential
• effective communication and the ability to influence others
• a working knowledge and understanding of the Care Council for Wales Code of Practice
• flexibility to work shifts and provide cover as required
• access to your own car and happy to use this for transporting people we support to and from activities as well as obtaining business insurance for your vehicle for which we pay 45p per mile to cover this
• a drivers licence and happy to travel for meetings and training.

Our Benefits

• Training and development opportunities 
• 25 days annual leave rising to 30 days after 5 years’ service with the option to buy and sell leave 
• Health and Wellbeing programme - 24 hour access to our Employee Assistance Programme 
• Company pension 

About Us 
We’re a Cooperative, which means putting people at the heart of our decision making and support. You can find out more about this here 

Our Values 
We’ve made a promise to the people we support, setting out our commitments to them and how they can expect to be supported, our values include: 

Honesty 
Trust 
Kindness 
Respect 
Wellbeing